We’re joined by Mac Reddin (Commsor) to share his insights on building authentic business connections, driving growth through introductions, and how new companies can tap into network effects for long-term success.
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I think it's a no brainer.
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I think anyone that isn't leveraging partnerships in their go to market is one
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probably going
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to fall off.
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The right introduction can unlock so much for you.
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It can unlock a job.
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It can unlock a new customer.
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It can unlock a lot.
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That short term thinking destroys your ability to become a long term business.
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Real talk backed up with real action.
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This is GTM News Desk.
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I'm Nick Bennett and I'm Mark Killins.
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Let's see what's trending.
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Welcome to the GTM News Desk.
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My name is Mark Killins.
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Thank you again for joining us for another episode.
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I'm here with Nick Bennett.
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Nick, what's going on?
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It's a beautiful day outside.
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It's a cute wave.
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If you're watching the video.
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Did you like that?
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I always feel like it's so weird.
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When you end Zoom or Google Me calls, do wave to people.
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I'm always one that typically waves and I'm like, why am I waving?
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I usually throw the peace sign.
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Peace.
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I wonder if there was a day to date around that.
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I would love to survey a thousand people and be at the end of a call whether
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you're
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the prospect internally, whatever, how many people wave to the other side to
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say bye.
1:15
Usually when you're in person, you shake hands or you wave or you do something.
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I feel like it's a similar piece to that.
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Yeah, I do a LinkedIn post.
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I've seen a LinkedIn post about this.
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Just doing it right after this.
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You get some reactions.
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Today is all about networks.
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Talking about people, we're going to go deep on the idea of using networks to
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get to that
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introduction, to get to more revenue.
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We get a great guest in the third segment today, Mac Reden.
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He's a tech customer.
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He's been working with Mac for a long, long time, helping him run his go to
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market.
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He has created what is called go to network.
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The first two new stories we have today is around the insanely cheap, cheap,
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cheap ways
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you can start a business now.
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Again, it is so cheap.
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I saw a story the other day from wix, wix.com, and GoDaddy.
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But both two different companies kind of play in the same space, Nick, that we
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're saying
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you can use AI and not to start your business.
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Use AI.
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They will build your logo, get your domain, file your LLC.
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Hell, they might even set up a bank account for you.
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So starting a business, it's so easy and you can do it.
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The thing that's really hard is trying to grow that business.
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So the idea is how do you use networks, the networks that you have, and then
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maybe you're
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founding team members have that your first few customers have.
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If you have investors or friends and family that they have to get you some
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durable growth
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using the atomic unit of trust as a way to do that.
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Because if you look at this Andrew Chen article, Nick, it unpacks the idea of,
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yes, funding
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has gone up.
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It's obviously come down from the 2020, 2021 highs.
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But at the end of the day, there's a lot of people being able to start a
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business without
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even needing any funding, forget like VC money, forget anything else.
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You can just start a business.
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But how do you get that product or the solution to that problem into the right
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hands of the
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right people?
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It's about going to where the trust and the attention already exists through
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getting an
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introduction through someone else.
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Today's episode is all about that.
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And Andrew Chen, excuse me, has some great stats about that in this article.
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That's in the show notes.
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We should take a look at it.
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And I first learned about this, start to read more about this early days Hub
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Spot, Nick,
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when Brian and Dormesh came out on stage back in some early days of inbound,
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the inbound
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event and said it's becoming easier and easier to start a business with so many
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things that
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you can do now with offshoring and dropshipping and all these things.
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But how do you sustain the success and the growth of that business?
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That is becoming much, much harder.
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I think a perfect example of that is how we started TAC.
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If you think about it, you and I have both had networks and relationships for
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the years.
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And most people when they start a business, regardless if you're selling
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software or if
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you're selling services, whatever it is, first couple of months, maybe even a
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little
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bit longer is tough.
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Now if you look back to our own results, maybe we just caught the wave at the
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right time.
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We got pretty fortunate and our guest, Mac, who's going to be on air was one of
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the first
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TAC customers ever, but I personally think the way that we cultivated our
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networks, the
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way that we built that trust over the years, the way that we continue to
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deliver value,
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ultimately played a piece into building the business and getting it off the
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ground and
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feeling good about it, even in those first couple of months.
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But to that point, we had distribution built in.
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We had an audience.
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We even had maybe a semblance of a community.
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In fact, we actually built a community before we started the business
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officially to test
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the idea of what we could actually sell, how we could monetize us, who could we
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sell to.
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So it's the idea of minimal viable audience before minimal viable product,
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which we've
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definitely talked about just reiterating that, build an audience at the same
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time as you build
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a product or build an audience first, help you build a product versus building
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a product
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because the creation of something has gone down, not maybe to zero, but close
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to zero.
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The distribution of something has continually gone up over the last many, many
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years.
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Yeah, 100%.
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It makes perfect sense to me.
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And I think it's, like you said, I think AI makes it easier.
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It's just, I don't know, a couple of years, five years from now, 10 years from
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now.
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I'm sure it's even going to be easier.
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Everyone's going to be popping up businesses, but I've talked to a lot of
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people, even when
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we got going, and it was just like people were struggling.
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Some people went back in-house because of how much they were struggling, one
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because
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of the economy, but two, but I just think they just didn't have a viable
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audience that
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they built and cultivated over the years.
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And I think that was one thing that we had going for us.
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And I'm just interested to see how AI plays even more into this over the next
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five, 10
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years.
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What's story number two, the second segment of today's episode?
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Yeah.
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So we've got the Harvard Business School.
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So talking about network effects.
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So when you think about network effects and everything about it, so you've got
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direct network
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effects, which is the users on one side of the platform.
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And then you've got the indirect network effects, which is more users on one
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side that
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improve the experience for the users on the other side.
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So basically, like you say, sellers versus buyers.
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So it improves the overall platform's value.
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And I think having Mac on, I mean, he talks a bit about this and how, you know,
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CompSour
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has kind of built a lot of this.
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And I think they're a perfect example of someone that has seen both direct and
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indirects kind
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of network effects of everything.
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Because ultimately what that allows you to do is you optimize the user
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experience using
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those network effects, because I mean, it's word of mouth, dark social,
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whatever you want
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to call it.
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If someone has a good experience, they'll tell their network that all those
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people in
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their network are going to go sign up.
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And it's how all these apps and stuff start to go viral.
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And it's like, you know, I told 30 people in tech insider and all of a sudden
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30 people
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go to download something.
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And it's like those 30 people tell another 100 people.
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And it's like, it just kind of continues to compound, which goes into kind of
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my last
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two pieces from this article talks about building a community.
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So how do you create a community around your platform where people can engage
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with it?
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You know, obviously we did tech insider.
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I know there's a lot of other communities that kind of use that as a way to get
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others
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to engage to ultimately move into other pieces and strategic partnerships.
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I mean, that's partnerships is at the core of people first.
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Everything that we do distribution amplification is with the partner.
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And so the article talked to a lot about like, how do you collaborate with
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complimentary
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services to expand your user base?
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It's just co-marketing at the end of the day or co-selling, however you want to
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look at
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it.
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I think it's a no brainer.
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I think anyone that isn't leveraging partnerships in their go to market is one,
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probably going
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to fall off.
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But two is just missing you a huge opportunity.
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Well, yeah, network effects, if you dumb it down, it's not exactly this, but
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just to say,
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you know, to make it easy to understand it's word of mouth.
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Like how do you create leverage to help you create some type of effect that
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compounds
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typically, right?
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And there's many different types of network effects and they can be driven
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through one
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flywheel like you create one type of network effect.
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And you know, for example, Amazon has many different network effects that are
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built
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to these different flywheels because they have people that are selling stuff.
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They have people that are the shippers and they brought more and more of this
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and how
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it's about like they have people that, you know, sell, ship, distribute, they
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have advertisers
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out, advertise, like everything they kind of do is created a network effect
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into the
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other thing to self-perpeturate the other things growth, which is ultimately
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what you
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want to do, right?
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You want to say, well, yeah, I'm going to do this community.
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There's network effects there.
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That's going to help me grow this thing.
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So that's going to help me do this, right?
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So it's like these mini flywheels almost, if you will, you know, and every
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business is
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trying to create network effects.
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I mean, you definitely are because traditionally a good network effect reduces
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the cost of
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acquiring a customer.
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And it ultimately a great network effect helps to reduce the cost of acquiring
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a customer,
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but helps you retain more customers because the effect of, hey, the more people
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that use
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this product will take LinkedIn, for example, the network effect there is if
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more people
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use it, there's more value because the users are the product.
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Social networks are a very classic example of network effects.
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Yeah.
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Again, a lot of different types of network effects.
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We're not going to go into great detail on that.
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To your point, you covered a little bit on it, but you do want to try to find
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and as you
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think about, you know, going into another fiscal year, if you're thinking about
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what
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you can do to strengthen the defensibility of your business, trying to
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understand how
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to create some type of network effect that either helps you increase retention,
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decrease
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CAC or both is really important.
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We used to talk about this all the time at HubSpot.
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Like I'm sure they still do all the time Nick.
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We would talk about network effects and how can we do it?
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And like HubSpot Academy, when I was leading that effort and team, we really
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focus on the
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ways in which we create network effects within HubSpot Academy members and
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users.
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How do we get more people to invite friends, colleagues to learn?
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How do we use certifications as a signal of trust to then create a network
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effect that
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says, oh, you have that certification?
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That means you're more intelligent or smarter about something.
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I need to get that certification.
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Right?
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So it's those types of things so they could be deliberately designed to help
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your business
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grow.
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If you think about what it is, it's a network of either like, I mean, in many
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ways, people
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but of some type of signal that allows the network to grow and expand and kind
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of self-perpetuate
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itself.
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100%.
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Yeah.
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I mean, it's really important.
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I mean, I think a business, you know, if you're a marketer, seller, but
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definitely someone
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who runs a business CEO, like if you haven't looked into network effects or if
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you haven't
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looked into them recently, definitely something to look into.
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And they got some good examples here.
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Like you said, right?
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Like the partnership side, obviously social media, but it's also about like how
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you design
10:56
your product in terms of like the distribution, you know, element or how you
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think about
11:01
like, if you have PLG motion or a 50% type PLG motion, like how do you get more
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people
11:08
into your product through, hey, I'm going to invite them to this, right?
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Like through referrals, through these things, data is a network effect, right?
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The more data you have creates a better effect because that data can be used to
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then potentially
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create other products or find other people, right?
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So a lot of these data providers have built in network effects.
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It's a really interesting exercise and I highly recommend people actually study
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that.
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Love that.
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Cool.
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Well, let's go jump into our next segment with Mac.
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Excited to have everyone listen to it.
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Let's go do it.
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Welcome, Mac.
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Read into our exclusive interview segment during today's show.
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Mac, what's going on, my friend?
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Oh, you know, at the usual having fun, keeping busy.
11:59
Yeah.
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So I'm going to do a quick plug, Mac.
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Okay.
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Because Comm Store has been a longtime tech customer.
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Mac and I are partners in crime.
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I help Mac run the go-to-market side of Comm Store and folks, listening to you.
12:12
I go to New York side.
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I help with marketing, go-to-market, go-to-Mac, ask him how I'm doing.
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He'll give you the full and honest truth.
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The good and the bad.
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The good and the bad and the ugly.
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Yeah.
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But Mac, it's great to have you on the on the show.
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We've been meaning to have you.
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We're so philosophically aligned between what Comm Store is doing, what TAC is
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saying and
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preaching and teaching.
12:34
This is going to be a very exciting, fast moving conversation.
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I want to keep it pretty specific.
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I'll say that much.
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So let's get into the details quickly though to tee everything up, give
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everyone the one
12:47
minute definition of go-to-network.
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Good network essentially is about two things, about building and activating
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networks around
12:54
your business.
12:55
Some of those networks you happen to have naturally, customers and investors,
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et cetera.
12:59
Some require building audience, community, et cetera.
13:02
And it's about building them and then leveraging them to get to the market.
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So rather than a direct go-to-market approach of like, instead of standing in a
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room being
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like, hey, do you want to buy my stuff?
13:11
It's basically like, how do you get a subset of that room to come closer around
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you, build
13:15
relationships there and then activate them to amplify your voice out into the
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market?
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So it's partnerships.
13:20
It's community building.
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It's social selling.
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It's like, it's really like a subset of go-to-market strategies that we've kind
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of collected under
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this umbrella of go-to-network.
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Not bad.
13:31
I'll give you a B, a new B.
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It's great.
13:34
I'll take it.
13:36
The key for everyone listening is you listen to what Max is going to talk about
13:38
in this
13:39
segment and then in the exclusive segment is around the idea of getting an
13:43
introduction.
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The right introduction can unlock so much for you.
13:47
It can unlock a job.
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It can unlock a new customer.
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It can unlock a renewal.
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It can unlock a friendship.
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It can unlock a lot.
13:54
So getting to the introduction is what go-to-network is about.
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So Max, early stage company listening to this show right now, what are two
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tangible things
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they can do with this idea of using go-to-network to help them unlock introdu
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ctions?
14:11
Yeah, I mean, so if you're VC-backed, the low-hanging fruit is like, is tap
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into your VC network.
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And it seems so obvious.
14:18
And I can't tell you often I talk to a founder who's like, "Oh, yeah."
14:21
And you're like, "Yeah, like, you know, other portfolio companies that your VCs
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have invested
14:25
in or they know people, like, just ask them."
14:27
And a very common play, I mean, I did this in a pre-comsore world, was like, "
14:30
You build
14:30
those when you send out your monthly investor update.
14:33
You take your top 20 accounts or 50 accounts you're trying to break into, and
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you just
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put them in a spreadsheet and you say, "Hey, investors, can you indicate which
14:39
of these
14:39
you can help me with?"
14:40
And then you just go through it and maybe 10 of them you can get help with, 20,
14:43
30, whatever
14:44
it is.
14:45
And then you write a affordable email for each one and hopefully get interest
14:48
that way.
14:49
The other one I'd say is, if you're not VC-backed, hopefully you have some
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customers already.
14:53
I think if you're not, if you don't have like 10 customers yet, you shouldn't
14:56
be even like
14:57
building go-to-market strategy.
14:58
You're just hustling to get 10 customers.
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There's not a lot of this like, concreteness happening yet.
15:03
If you have happy customers, which hopefully you've got 10 at this point,
15:07
leverage them
15:07
for alvequeline or reverse referrals, which is very often companies build
15:11
referral programs
15:12
and they go, "Hey, Nick, you're a huge fan of my company and my product.
15:16
Please refer people."
15:17
And then they sit back and they're like, "Is he going to do it?
15:19
Is he not going to do it?"
15:21
And like, very often you'll see referral programs.
15:23
They get a huge bump for like Q1, Q2.
15:26
And then by Q3, they're like, "Why is no one referring anymore?"
15:28
It's because you're not the first priority for your customer, right?
15:31
They're not thinking about who should buy your thing.
15:34
They're thinking about who should buy their thing or their service.
15:36
So the reverse referral is basically just asking.
15:39
It's an intro request, right?
15:40
But I think when it's a customer, it becomes more referral based.
15:43
It's saying, "Hey, Nick, I know you know Mark because you work with him or you
15:46
used to
15:46
work with him or you're connected on LinkedIn or whatever.
15:49
Can you refer him to me?
15:50
He'll pay you the $1,000 referral fee I was going to pay you.
15:52
But now I'm just doing the work for you."
15:55
I was going to say, I like that.
15:58
And you know, it's so interesting.
15:59
That's a fantastic way to make extra money.
16:02
For everyone that's listening, I'm sure you all know Scott Lease.
16:04
I've talked to Scott but many times I know Mack knows him.
16:07
He was telling me a story about a month ago and he was just like, "All I did
16:10
was a quick
16:11
intro to a company and he made $35,000 off of a referral because it was a
16:17
percentage of
16:17
the amount that was closed.
16:19
All he had to do was make one quick intro."
16:20
He's like, "It literally took me 30 seconds."
16:23
And he's like, "Think about that ROI and the fantastic example."
16:28
That is 30 seconds a decade in the making though, right?
16:31
He's able to make the intro because of all the work that got in.
16:34
It's like, I can't just like forward an intro request to a random person.
16:37
They're going to be like, "Who are you?"
16:38
So it's overnight success a decade in the making, that sort of action, which is
16:42
also
16:43
why you should treat your network as an asset worth investing in, whether it's
16:46
going to
16:46
be a future hire, a future job or a Furl fee, whatever it is, it's an asset and
16:51
you should
16:51
treat it as such.
16:52
I love that.
16:54
So let's talk about what role does actually trust authenticity, whatever you
16:58
want to call
16:58
it, play when you're building these meaningful business networks throughout the
17:03
years.
17:04
I mean, the short answer is it's everything.
17:06
That's the whole point.
17:07
That's it.
17:08
That's the reason why it works so well, right?
17:10
The reason why cold calls or cold outreach have such low conversion rates is
17:14
you're trying
17:15
to brute force trust, like out the gate.
17:17
You're like, "Hey, Nick, you never met me.
17:19
You want to buy my shit."
17:20
That's like, if you really sum up like 99% of sales and marketing tactics, that
17:24
's what
17:24
it is.
17:25
Whether it's an ad or a cold call or a cold email, it's, "Hey, want to buy my
17:28
shit?
17:28
You never heard of me.
17:29
Want to buy my shit?"
17:30
That's why you see stats of like, you need 1400 of those touch points for
17:33
someone to
17:34
go, "You know what?
17:35
Maybe I will check out your shit basically," right?
17:37
But it's like 1400 of that's insane.
17:39
That's the average amount of outbound touch points, ads, emails, calls,
17:44
whatever.
17:45
To get a deal on the pipeline for B2B businesses today.
17:48
It's not according to hockey stack, Mac.
17:50
Do they say it's more or less?
17:52
Oh, hockey stack had this stupid ridiculous report that came out that just
17:58
people blew
17:58
up about over the last week or so.
18:01
Did they say more or less than that?
18:03
They said it's like 105.
18:04
I mean, out of a data set of like 100 businesses, like 50, 50 or 100 businesses
18:10
I don't know the exact thing, maybe Nick, you know.
18:11
Is that on a per deal basis or is that overall?
18:14
You see, these questions are so good because I don't know any answer to them.
18:19
First off, all I know is people roasted them because the methodology of this
18:24
like data
18:24
insight was somewhat, I mean, that's horrible.
18:27
To be fair, you could probably say like the methodology on almost like any of
18:31
these B2B
18:32
reports are always like, "That's right."
18:35
But let's crop for that, Pete.
18:38
That's the best.
18:39
Yeah, I mean, that's right.
18:40
I can write a post that proves to you that cold calls are the best way to sell.
18:42
I can also write one with data that proves that cold calls will never work.
18:46
Like it, I can do whatever I want, right?
18:48
Like my favorite set is the one.
18:51
One of the stats that everyone loves is that 57% of B2B buyers prefer cold
18:56
calls.
18:56
You see cold call advocates promote that all the time.
18:58
It's like, "Well, okay, it's a study from nine years ago."
19:01
Like nothing changed in a decade, right?
19:03
It only interviewed 120 buyers.
19:05
So like really tiny sample size.
19:07
And the actual question was, "Which channels are you okay being contacted on by
19:12
sellers?"
19:12
So actually only 57% are okay being contacted on the phone.
19:17
So 42% are like, "Do not contact me on the phone."
19:20
So the real number behind that stat would be half your buyers do not want you
19:24
to call
19:25
them.
19:26
It's actually how I would interpret that stat, right?
19:27
But everyone always uses it as they see, they prefer cold calls.
19:31
No, no, no, no.
19:32
The point you're making is extremely important.
19:33
It goes back to Nick's question.
19:35
Yeah.
19:36
All of that is garbage, noise, fake news, whatever you want to call it.
19:39
And maybe some of it is fact and whatever.
19:41
But the most important thing though is who do you trust?
19:47
It's who is the messenger, not what the message is.
19:50
That's only within your body.
19:51
Yeah.
19:52
Right?
19:53
Like we each have our own trust barometer, right?
19:55
And I think the point you just made on the messenger versus the message is
19:57
important.
19:58
The messenger is more important than the message.
20:00
Went together, they could become like this one plus one equals three effect.
20:02
But that is the day we live in these days.
20:05
You don't have to read any reports.
20:06
I think if you work in sales and marketing, you feel it in your bones that sh
20:10
its harder
20:10
than it was five years ago.
20:12
Like that's just I am not spoken to someone that works in revenue or go to
20:15
market or anything.
20:17
That wouldn't agree with that statement.
20:19
Maybe there's some weird outliers of like the hot new AI company right now and
20:22
they're
20:22
just like booming.
20:23
But in general, it doesn't matter what the reports say.
20:26
Everybody knows it's harder.
20:27
Everybody knows it takes more touch points.
20:28
It's harder to measure whatever.
20:31
But that's why it's like any day like whether it's you or anyone listening to
20:35
this, think
20:35
about the last time you bought something that cost you more than $10,000.
20:39
Think about the process you went through.
20:41
Did you talk to peers to get feedback like, hey, anyone uses tool before, hey,
20:44
I'm considering
20:44
buying this car.
20:45
What do you guys think?
20:46
You know, et cetera.
20:47
Did you get it referred it?
20:48
Did someone mention it to you?
20:49
Do you hear about it in the community?
20:51
Like, yeah, maybe you saw ads.
20:52
Maybe you heard from a salesperson, but really think about like, what was the
20:55
thing that
20:55
made you go, you know what?
20:56
I want to talk to this company or I want to learn about this product.
20:59
And it's like, there's a once again, I know stats are kind of bullshit, but
21:02
like there
21:03
was a gardener report that said 84% of B2B buyers start their buying process
21:07
with some
21:08
form of referral.
21:09
Man, then of course, you know, sales are marketing gets credit marketing gets
21:12
credit
21:12
because it was an inbound lead, but it was really because like Nick told me
21:15
about it
21:15
at dinner and I went and then filled out the form like, see, the website works.
21:18
You're like, you could website could have said you kill babies or fun.
21:21
I probably would have filled it out because Nick told me it was a great product
21:24
Like it, it actually doesn't matter.
21:25
Right?
21:26
Like the word of mouth and the trust is, is everything.
21:30
So what are some tangible ways people can grow their network?
21:35
So the people that they bring into their network trust them in a way.
21:39
Like you can get, you can get really, you can take this question in any
21:42
direction.
21:43
So I'm giving you a blank canvas map.
21:45
Oh, I don't want to use the word authenticity.
21:48
But like give, give to the network before you take out of the network.
21:51
I think is the best way to think about it.
21:52
Give an example though.
21:53
Give a tangible example of that.
21:55
How do you do it?
21:56
How do you do it?
21:57
This is why I think a lot of go to market teams are afraid of this approach
22:01
because it
22:02
inherently is not this like perfectly measurable playbook of just you a and
22:05
then you be and
22:06
then you see and then boom magic.
22:07
You'll make a million dollars.
22:08
Right?
22:09
It's this sort of fluffy like you take it, you bury it, you forget about it for
22:13
six months,
22:13
you come back to your, oh shit, like there's a money tree here now.
22:15
Cool.
22:16
Like that's what building a network really is.
22:18
Right?
22:19
The Scott Lee example, right?
22:20
He didn't get $35,000 from referral because he just woke up one day and wrote
22:23
an email.
22:24
Like there is probably decades of work that have gone into making that possible
22:29
for him.
22:29
Before you talk about any tactics, it starts with a mindset shift.
22:32
And it starts with like you have to actually give a shit about people, about
22:35
what you're
22:35
building for them, what you're solving for them, helping them, whatever it is.
22:39
And it starts with just like being a, being a connector, right?
22:42
Being the kind of person that people, that's how I put it is you have to be the
22:46
kind of
22:46
person that people want to help.
22:49
You have to be easy to help.
22:50
Right?
22:51
Like, you know, if there are personalities, I won't name anyone.
22:53
There are people that like they could offer me $20,000 to referral to their
22:56
business and
22:57
I'm just like, I, I just won't do it because I just don't like them as a person
23:00
So like they're not easy for me to want to help.
23:02
I mean, an example, we, we bought a product a month and a half ago and there
23:06
were two
23:06
options in front of us.
23:08
Fundamentally, feature by feature price, they were the same.
23:11
I could have blindly picked a door and a dart and it wouldn't have mattered.
23:14
I did not buy option A because I'd had negative experiences with the CEO of
23:18
that company who
23:20
had been rude and dismissive and basically shit-tocked me in the past.
23:25
And so my, my, I was like, I don't care if you have a great product.
23:28
I don't want to support you as a person.
23:30
And it's those little moments, like that's, I guess, a sidebar is that like
23:33
network and
23:34
stuff can also have negative network effects, right?
23:37
Like, well, to that point, to that point, it's, it's, this is a very important
23:40
lesson
23:41
for everyone listening.
23:42
Who you associate with, who you partner with, who you hire is a, a reflection
23:47
of you slash
23:48
your brand, like the company's brand.
23:50
So I don't think enough companies pay attention to that.
23:53
So getting a tangible thing, it's like the act of the decision making of who
23:58
you bring
23:59
onto your team, who you let go, who you recognize, who you decide to partner
24:04
with, who you integrate
24:06
with, who, I mean, all of those things, like what you stand for, those are the
24:11
ways in
24:11
which you build a network and you establish a reputation which you ultimately
24:17
don't decide.
24:18
Ten of thousands of micro moments.
24:19
It's not one thing.
24:21
That's, and that's where I think a lot of people miss because it can't be
24:24
measured to
24:25
your point.
24:26
So the goal of today's conversation is to say, lean into the power of networks,
24:30
but to
24:31
lean into the power of networks, you have to be very thoughtful to your point,
24:35
Mac, and
24:35
deliberate with how you cultivate the relationships within that network.
24:40
And it can be in direct ways, like through a conversation like this, and we're
24:43
getting
24:43
to know each other and we're giving value, we're teaching each other, we were
24:46
helping
24:46
you, whatever.
24:47
But there's also a lot of indirect ways that that happens too.
24:51
I mean, it's like, I hate the phrase personal brand, but in the same way that
24:56
like brand,
24:56
like brand is not just your colors or your logo at a company, right?
24:59
It's like, what do I feel when I think of HubSpot?
25:02
What do I feel when I think of Salesforce?
25:04
What do I feel when I think of Pipe Drive or Adio or any other CRM player,
25:07
right?
25:08
It's like, there is a feeling you get, right?
25:10
Like I think of Adio, that's a really cool up and coming player.
25:13
I'd love to try them one day because it seems slick, but like, I don't know if
25:16
I want
25:16
to take that risk, right?
25:18
I think of HubSpot, I'm like, okay, HubSpot feels like the middle ground, they
25:20
're kind
25:20
of cool, they're kind of hip still.
25:21
Like, I like their vibe as a brand, they feel more aligned with Commsore as
25:25
like a brand,
25:26
right?
25:27
Salesforce is like the big, bad enterprise elephant in the room.
25:30
But your personal brand is the same thing, right?
25:32
People think about personal brand as like the number of followers you have or
25:34
the content
25:35
you write.
25:36
But no, it's like, it's what do you, what do you mark a Nick say about Mac when
25:39
Maxon
25:39
in the room?
25:40
That's what your personal brand is, right?
25:42
What does Mark say when someone says, hey, I'm considering applying for a job
25:45
at Commsore,
25:45
like, what do you think?
25:46
Should I work there?
25:47
Is Mac worth it?
25:48
And you're like, no, that guy's fucking insane.
25:49
Like he's in a terrible CEO, don't work for him, right?
25:52
Like you said, it's completely or measurable, which is why in a world where
25:56
everybody is
25:57
trying to solve this like perfect attribution problem, which is just not
26:01
actually solvable,
26:02
but that's another thing.
26:03
It's people are afraid of it.
26:04
And that's why I think people fall back on checkbox marketing and checkbox
26:08
sales.
26:08
I can measure emails, I can measure calls, I can measure ads.
26:12
And therefore, that's the better thing to do rather than starting with what's
26:15
the best
26:16
thing to do for my network and my customers and then do that and then figure
26:20
out what
26:20
part of it can be measurable.
26:21
I like that.
26:22
Remember when everyone was talking about dark social?
26:24
And that was like, like, cool thing.
26:27
Like, you don't hear about that anymore.
26:29
Kind of like went away weirdly.
26:31
I feel like Chris Walker kind of went away too, because he was the one
26:33
obviously pioneer
26:34
depth.
26:35
I don't see his content at all anymore.
26:37
But I mean, it's just word of mouth building your networks is just, you know,
26:39
all people
26:39
always find fancy words for that.
26:41
Let's dive into the last question before moving into the exclusive segment here
26:46
But if you had to think about the biggest misconception about the value of
26:51
networks in
26:51
today's startup ecosystem, what is it like?
26:55
If you had to just pick one and be like, this is the biggest misconception and
26:58
I'm doubling
26:59
down on it, what would you say?
27:00
I mean, I think a lot of it is the attribution problem.
27:03
I think it's just like it's, it's the people want to over attribute over AI,
27:08
over automate.
27:09
They just want like, they want everything to be this like perfect silver bullet
27:12
And it's just network is just such a messy, not straight line.
27:18
And it's one of those things I love the quote of like, you know, like, I'm
27:20
going to butcher
27:21
it now, but it's like society grows great when old men plant trees who shade
27:26
they will
27:26
never benefit from.
27:27
To me, that's what like a go to network strategy for a company is is like,
27:31
there are a lot
27:32
of things that you might do that are going to set the foundation for a
27:35
successful word
27:35
of mouth, dark social, go to network, whatever you want to call a strategy that
27:39
you might
27:40
start doing now that you might not feel for six months, nine months, 12 months,
27:45
24 months.
27:46
Like it's the things you do now determine the company you'll be in three years.
27:50
And I think we're, we're so stuck on this like quarter over quarter mindset,
27:54
this short
27:55
term mindset of like, it doesn't matter what I do as long as I hit my goals now
27:58
It doesn't matter what I do as long as I'm in goals next quarter.
28:00
And nobody's thinking about the four quarters from out, the eight quarters from
28:04
now, the
28:04
12 quarters from now.
28:06
And that like, I love the line of like that short term thinking destroys your
28:09
ability
28:10
to become a long term business.
28:11
And of course, you still have to like the short term is important.
28:14
You have to win the short term to have a chance of the long term.
28:17
But I feel like most companies I talk to, they are not thinking more than two
28:20
quarters
28:21
in the, in the future.
28:22
They are, they are, they're not even thinking a year in the future.
28:25
Maybe they're like, you know, high level, but from like a tactics perspective,
28:28
they're
28:28
not.
28:29
Why do you think that is part of it is I think people are scared.
28:31
I think right now it's like, you know, stuff, stuff's hard, people are falling
28:34
back on
28:34
things they're familiar with.
28:36
They're not willing to invest in things that won't pay off this quarter.
28:39
But it all starts from the top down.
28:40
I talked to a lot of salespeople, a lot of marketers were like, Oh my God, man,
28:43
I wish
28:43
I worked for a CEO like you who cares about having fun and cares about the long
28:46
term because
28:47
if I brought these ideas up, my, my boss would tell me like, get the fuck out
28:50
of here.
28:51
There's no way.
28:52
You're never getting budget.
28:53
What's wrong with you?
28:54
So a lot of it just, it, it starts from the top down.
28:56
If, if leadership is an on board with long term thinking, they're never going
28:59
to give space
29:00
to their people for long term thinking or network building or anything like
29:03
that.
29:04
And unfortunately, a lot of leaders right now are they're more concerned with,
29:08
can they
29:08
raise around in six months, which once again is a valid concern.
29:13
But you know, and there's a sidebar rabbit hole there.
29:14
I think the, the whole like having to build to raise your next round kills more
29:18
businesses
29:18
than it benefits, but we'll put a pin in that one for a future conversation.
29:22
Yeah.
29:23
I think the majority falls into two camps, if you will, the leaders, like you
29:28
said, and
29:28
business models.
29:29
Yeah.
29:30
And the VC category falls on like the business bottle, market, bucket for sure.
29:34
But yeah, it's, it's definitely leaders.
29:36
It's, I, I talk to all the time who are, they're thinking about it.
29:40
They have ideas for it.
29:42
And they cannot get buy in from their team to act on it.
29:45
Who controls the company at the end of the day, does play a decent part in that
29:49
equation,
29:49
I think, for better or for worse.
29:51
Yes.
29:52
You could be unlucky and be stuck with someone like me, you know?
29:54
You're not so bad.
29:56
Could be worse.
29:57
Could be better, you know, middle of the road.
29:59
Five out of five, for five out of 10.
30:01
Sorry.
30:02
Sweet.
30:03
Well, that wraps up this segment.
30:05
We're going to, if you want to continue this conversation, head on over to tech
30:09
network.
30:09
We're going to be diving into max proven framework all about go to networks.
30:15
He's going to be diving deep.
30:16
He's going to be sharing tangible tips.
30:18
So if you want to continue that conversation again, head over there and we will
30:22
see you
30:22
on the other side.
30:26
Thanks for joining us on this episode of GTM Newsdesk, presented by the tech
30:31
network.
30:32
To hear our full conversation with our guests today, head to the link in the
30:36
show notes
30:37
to subscribe to the tech network.
30:39
Until next time, I'm Mark Killins and I'm Nick Bennett.
30:42
Keep it people fairest everybody.